Refund Policy

Voyafly adheres to the refund policies of the operator whose product has been purchased. Before making a purchase, customers must acknowledge and agree to the following terms:

Eligibility for Refund: Customers are eligible for a Full or Partial Refund if the service fails to work or stops working due to genuine product malfunction, network outage, or other technical faults.

• To cancel your order and request a refund, contact Voyafly Support at hello@voyafly.com. Please let us know your order number, product name, and the reason for the refund.
• A refund will be made in the same way as the payment method (e.g. credit card) used to make the purchase. A refund process may take up to 30 business days.
• We shall refund only when you cancel your order before we send you the QR code via email. We do not support a refund or exchange once the QR code is sent via email or is scanned. Due to the nature of the digital goods, a refund for buyer’s remorse cannot be handled after the QR code sent. Please purchase after checking all our product details.
• In cases of experiencing problems with our service, we support a refund or exchange only when the problem has been submitted and verified through our Support Team while you are still in the country of the destination you have purchased. Our Support Team will examine whether the problem falls under our responsibility, and then only if applicable, we will initiate your refund. Once again, please note that the request for a refund after returning to your home country or after the deletion of the Voyafly eSIM without prior confirmation cannot be processed.

No Cancellations – No Refunds: Refunds will not be considered for the following cases, regardless of whether the product or service has been used:

a. Ineligible device: The customer's device lacks the necessary hardware or software to use the service.
b. Change of mind: The customer no longer wants or needs the product or service.
c. Incorrect setup: The customer failed to follow the setup instructions, resulting in an inability to use the service.
d. Customer Induced Damage: The customer damaged or invalidated the product willingly or by mistake.
e. Failure to inform: The customer did not contact Voyafly support to allow them to rectify the issue.
f. Wrong purchase: The customer mistakenly purchased the wrong product. 

Delivery and Shipment:

Most products sold on the website, such as eSIM profiles, recharge top-ups, data and voice package add-ons, etc., will be delivered instantly. The relevant information will be displayed on the screen and communicated to the user via email. The partner service provider may also notify the user separately through their own systems, such as an SMS message, regarding the successful purchase of their product. For cases where physical shipment and delivery are required, such as the purchase of physical SIMs, delivery will be performed by Voyafly or directly by the service provider. Whenever possible, the website user will be kept informed of the shipment status via email and phone. If the shipment is not received within the specified timeframe, the user should contact the support team.

Refunds:

If the company charges the user for a service that is not delivered due to technical or logistical problems arising from either the company or its partner service providers' systems, and the issue cannot be resolved within 12 hours of the user reporting it, the user will be entitled to a full refund. The company will do its best to track and identify such issues through its systems and process refunds automatically. However, it is ultimately the responsibility of the website user to bring such cases to the attention of the company by contacting the support team. if the service is not delivered or cannot be used as advertised. If the website user has successfully purchased, activated, and used a service offered by one of the company's service provider partners but is dissatisfied with the quality and performance of the service, the user should contact the service provider directly, unless otherwise specified in the service description. Refunds will be made to the original mode of payment and processed within 10 to 45 days, depending on the issuing bank of the credit card. The company's maximum liability will be limited to the amount paid for the products. The company will not be responsible for any damages, third-party costs, or opportunity costs incurred due to undelivered services or services that fail to work as advertised.

Cancellations and Returns:

If the service has been successfully delivered to the website user but not used, either because the user no longer needs it or due to the user's own actions or omissions or lack of suitable hardware, the policies of the operator or service partner whose product was sold will apply. Website users should be aware that digital products such as eSIM QR codes, recharge top-ups, data or voice package add-ons, bill payments, etc., are not eligible for cancellations or returns. The company will attempt to mediate between the end user and the service provider but cannot guarantee any refund, whether the service has been used or not. The company may, at its discretion, decide to partially or fully refund a user of the website.