FAQ
Welcome to Voyafly, where seamless connectivity takes flight and adventures never cease. We are not just an eSIM company; we are the passport to boundless digital exploration. At Voyafly, we understand that the world is your playground, and staying connected is essential, no matter where your wanderlust takes you. That's why we've embarked on a mission to redefine the way you stay connected while traveling.
Imagine a world where tedious SIM card swaps and roaming charges are relics of the past. With Voyafly, your journey begins the moment you step off the plane. Our innovative eSIM technology allows you to effortlessly activate and manage your mobile connection with a few simple taps on your device.
We believe that connectivity should be seamless, reliable, and hassle-free. That's why we have partnered with leading network operators worldwide to offer you extensive coverage and lightning-fast data speeds wherever your adventures lead. From bustling cities to remote hideaways, Voyafly keeps you connected so you can share your unforgettable moments with loved ones or capture the essence of your destination.
But we don't stop there. At Voyafly, we pride ourselves on exceptional customer service. Our dedicated team of travel enthusiasts is available round the clock to ensure that your connectivity experience is smooth, whether you have a question, need assistance, or simply want to share your latest travel tales.
We understand that your eSIM is not just a means of communication; it's a gateway to unforgettable experiences. It's the freedom to explore, connect, and share your story with the world. That's why we continuously strive to innovate and enhance our services, so you can focus on what matters most—creating memories that will last a lifetime.
So, whether you're a digital nomad, an avid traveler, or someone seeking seamless connectivity on the go, Voyafly is your trusted companion. Join us on this exhilarating journey and unlock a world of limitless possibilities with Voyafly eSIM.
Wherever you roam, wherever you fly, Voyafly will be there, ensuring you're always connected, always exploring, and always ready for the next adventure. Welcome to the world of Voyafly—where connectivity knows no boundaries.
Voyafly eSIM technology allows you to activate a digital SIM card on your compatible device. Simply scan the QR code provided by Voyafly, follow the activation process, and enjoy instant access to global connectivity.
Voyafly eSIM offers global coverage, allowing you to use it in 147 countries around the world. Check our website for the specific list of supported countries.
If you need assistance with Voyafly eSIM, our 24/7 customer support team is available to help. You can reach us through phone, email, or live chat for prompt and reliable support.
Voyafly adheres to the refund policies of the operator whose product has been purchased. Before making a purchase, customers must acknowledge and agree to the following terms:
Eligibility for Refund: Customers are eligible for a Full or Partial Refund if the service fails to work or stops working due to genuine product malfunction, network outage, or other technical faults, and if no resolution has been provided within 12 hours of notifying Voyafly.
No Cancellations – No Refunds: Refunds will not be considered for the following cases, regardless of whether the product or service has been used:
a. Ineligible device: The customer's device lacks the necessary hardware or software to use the service.
b. Change of mind: The customer no longer wants or needs the product or service.
c. Incorrect setup: The customer failed to follow the setup instructions, resulting in an inability to use the service.
d. Customer Induced Damage: The customer damaged or invalidated the product willingly or by mistake.
e. Failure to inform: The customer did not contact Voyafly support to allow them to rectify the issue.
f. Wrong purchase: The customer mistakenly purchased the wrong product. Please note that while the above conditions are strict, many operators have more lenient policies. We advise customers to reach out to Voyafly support. However, please be aware that Voyafly may not be able to offer a solution for the cases listed above.
Payment: Users of the website have the option to pay for services provided by partners using credit/debit cards, digital wallets, or other payment methods. Voyafly will process the payment only upon receiving confirmation from the relevant partner system that the user's order has been successfully placed. The user will receive payment confirmation via email or through a notification sent in an app, or both, as soon as practically possible after the payment has been processed by the company.
Delivery and Shipment:
Most products sold on the website, such as eSIM profiles, recharge top-ups, data and voice package add-ons, etc., will be delivered instantly. The relevant information will be displayed on the screen and communicated to the user via email. The partner service provider may also notify the user separately through their own systems, such as an SMS message, regarding the successful purchase of their product. For cases where physical shipment and delivery are required, such as the purchase of physical SIMs, delivery will be performed by Voyafly or directly by the service provider. Whenever possible, the website user will be kept informed of the shipment status via email and phone. If the shipment is not received within the specified timeframe, the user should contact the support team.
Refunds:
If the company charges the user for a service that is not delivered due to technical or logistical problems arising from either the company or its partner service providers' systems, and the issue cannot be resolved within 12 hours of the user reporting it, the user will be entitled to a full refund. The company will do its best to track and identify such issues through its systems and process refunds automatically. However, it is ultimately the responsibility of the website user to bring such cases to the attention of the company by contacting the support team. if the service is not delivered or cannot be used as advertised. If the website user has successfully purchased, activated, and used a service offered by one of the company's service provider partners but is dissatisfied with the quality and performance of the service, the user should contact the service provider directly, unless otherwise specified in the service description. Refunds will be made to the original mode of payment and processed within 10 to 45 days, depending on the issuing bank of the credit card. The company's maximum liability will be limited to the amount paid for the products. The company will not be responsible for any damages, third-party costs, or opportunity costs incurred due to undelivered services or services that fail to work as advertised.
Cancellations and Returns:
If the service has been successfully delivered to the website user but not used, either because the user no longer needs it or due to the user's own actions or omissions or lack of suitable hardware, the policies of the operator or service partner whose product was sold will apply. Website users should be aware that digital products such as eSIM QR codes, recharge top-ups, data or voice package add-ons, bill payments, etc., are not eligible for cancellations or returns. The company will attempt to mediate between the end user and the service provider but cannot guarantee any refund, whether the service has been used or not. The company may, at its discretion, decide to partially or fully refund a user of the website.
Ensure that your iOS device is connected to a stable internet connection.
Open the Settings app on your iOS device.
Tap on "Cellular" or "Mobile Data" from the list of options.
Select "Add Cellular Plan" or "Add Data Plan."
You may be prompted to scan a QR code or enter a code manually. In this case, select the option to "Scan QR Code."
Have the QR code provided by Voyafly ready and position it within the frame on your screen. Your device will automatically scan the QR code.
Once the QR code is successfully scanned, you may be prompted to enter additional details, such as your personal information and desired plan selection. Follow the on-screen instructions and enter the required information.
Review the information you entered and confirm that it is accurate.
Tap on "Add Cellular Plan" or "Add Plan" to initiate the activation process. Your iOS device will now connect to the Voyafly network and activate the eSIM profile.
The activation process may take a few minutes. Once completed, you will receive a confirmation message indicating that your Voyafly eSIM is activated and ready to use.
You can now enjoy seamless connectivity with your Voyafly eSIM on your iOS device. Ensure that you have a stable internet connection for the best experience.
Open the Settings app on your Android device.
Navigate to the "Network & Internet" or "Connections" section, depending on your device's settings menu.
Look for the "eSIM" or "SIM card" option and tap on it.
Select the option to "Add a new eSIM" or "Add SIM card."
You will be prompted to scan a QR code. At this point, have the QR code provided by Voyafly ready.
Tap on the option to "Scan QR code" or similar wording. Your device's camera app will open.
Align the camera with the QR code provided by Voyafly and ensure it is within the frame. The QR code will be automatically scanned.
Once the QR code is successfully scanned, you may be prompted to enter additional details, such as your personal information and desired plan selection. Follow the on-screen instructions and enter the required information.
Review the information you entered and confirm that it is accurate.
Tap on the "Activate" or "Add" button to initiate the activation process. Your Android device will now connect to the Voyafly network and activate the eSIM profile.
The activation process may take a few minutes. Once completed, you will receive a confirmation message indicating that your Voyafly eSIM is activated and ready to use.
You can now enjoy seamless connectivity with your Voyafly eSIM on your Android device. Ensure that you have a stable internet connection for the best experience.
Yes, you can use Voyafly eSIM on iPhone models that support dual SIM functionality. Simply follow the installation and activation process for eSIM on your device.
APPLE*
iPhone 15
iPhone 15 Plus
iPhone 15 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2020)
iPhone SE (2022)
iPad Air (3rd generation)
iPad Air (4th generation)
iPad Air (5th generation)
iPad Pro 11-inch (1st generation)
iPad Pro 11-inch (2nd generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (5th generation)
iPad (7th generation)
iPad (8th generation)
iPad (9th generation)
iPad (10th generation)
iPad Mini (5th generation)
iPad Mini (6th generation)
*The following Apple devices DO NOT have eSIM capability:
• iPhone devices from Mainland China.
• iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).
*Only iPad devices with Wi-Fi + Cellular features are supported.
*For iPhone and iPad purchased in TURKEY:
• If you’re setting up your device for the first time after June 23, 2020, your eSIM will be activated after setup. Contact your carrier if you don’t have eSIM enabled.
• For devices set up before the above date, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device; please make sure you back up your device before doing so.
SAMSUNG*
Galaxy A54 5G
Galaxy S24
Galaxy S24+
Galaxy S24 Ultra
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy S21 5G*
Galaxy S21+ 5G*
Galaxy S21 Ultra 5G*
Galaxy S20*
Galaxy S20+*
Galaxy Z Flip*
Galaxy Z Flip3 5G
Galaxy Z Flip 4*
Galaxy Z Fold
Galaxy Z Fold 2*
Galaxy Z Fold 3
Galaxy Z Fold 4*
Galaxy Note 20
Galaxy Note 20 Ultra*
*The following Samsung Galaxy devices DO NOT have eSIM capability:
• All Galaxy devices from China, Hong Kong, and Taiwan.
• All Galaxy FE ‘Fan Edition’ Models.
• USA models of the Galaxy S20, S21* and Note 20 Ultra.
*Most Samsung devices purchased in South Korea do not support eSIMs except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, and A54 5G.
*Samsung Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please get in touch with your carrier or device manufacturer to confirm that your Samsung device is eSIM-capable.
GOOGLE PIXEL
Pixel Fold
Pixel 7 Pro
Pixel 7a
Pixel 7
Pixel 6 Pro
Pixel 6a
Pixel 6
Pixel 5a
Pixel 5
Pixel 4a
Pixel 4
Pixel 4 XL
Pixel 3 & 3 XL*
Pixel 3a & 3a XL*
*The following Google Pixel devices DO NOT have eSIM capability:
• Pixel 3 models originating from Australia, Taiwan, and Japan, and those bought with service from US or Canadian carriers other than Sprint and Google Fi.
• Pixel 3a models bought in South East Asia and with Verizon service.
HAMMER
HAMMER Explorer PRO
HAMMER Blade 3
HAMMER Blade 5G
myPhone NOW eSIM
HUAWEI
Huawei P40
Huawei P40 Pro*
Huawei Mate 40 Pro
*The following HUAWEI devices DO NOT have eSIM capability:
• Huawei P40 Pro+
• All Huawei devices purchased in China are not eSIM capable.
MOTOROLA*
Motorola Edge+
Motorola Edge 40 Pro
Motorola Razr 2019
Motorola Razr 5G
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.
NOKIA*
Nokia XR21
Nokia X30
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.
ONEPLUS
OnePlus 11*
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.
OPPO
OPPO Find X3 Pro*
OPPO Find X5*
OPPO Find X5 Pro*
OPPO Reno A*
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.
SHARP*
AQUOS Sense4 Lite
AQUOS R7
*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp Aquos device is eSIM-capable.
SONY*
Sony Xperia 1 V
Sony Xperia 1 IV
Sony Xperia 5 IV
Sony Xperia 10 III Lite
Sony Xperia 10 IV
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Sony Xperia device is eSIM-capable.
XIAOMI*
Xiaomi 13 Pro
Xiaomi 13 Lite
Xiaomi 13
Xiaomi 12T Pro
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xiaomi device is eSIM-capable.
OTHERS
Honor Magic5 Pro
Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
Fairphone 4
WINDOWS 10*/ WINDOWS 11
ACER
ACER Swift 3
ACER Swift 7
ASUS
ASUS Mini Transformer T103HAF
ASUS NovaGo TP370QL
ASUS Vivobook Flip 14 TP401NA
DELL
Dell Latitude 9510
Dell Latitude 7410
Dell Latitude 7310
Dell Latitude 9410
Dell Latitude 7210 2-in-1
HP
HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Spectre Folio 13
LENOVO
Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Yoga 720 convertible laptops
SURFACE*
Surface Pro 9
Surface Go 3
Surface Pro X
Surface Duo 2
Surface Duo
*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.
*Surface: Any AT&T-locked devices will not support eSIM. If your device was purchased through another carrier, the carrier may have disabled the eSIM capability in Surface Duo. Please contact the carrier to confirm that eSIM is not disabled.
No, Voyafly eSIM can only be activated on one device at a time. If you want to switch devices, you need to deactivate the eSIM on the current device and follow the activation process on the new device.
Activation times may vary depending on your device and network connectivity. However, in most cases, the activation process for Voyafly eSIM is quick and can be completed within a few minutes.
Yes, you can activate Voyafly eSIM while you're outside your home country, as long as you have an internet connection. The eSIM activation process does not require you to be in your home country.
Activating Voyafly eSIM will not affect your existing physical SIM card. You can continue to use your physical SIM card alongside Voyafly eSIM on devices that support dual SIM functionality.
No, you do not need to uninstall your physical SIM card to activate Voyafly eSIM. You can choose to use Voyafly eSIM alongside your physical SIM card on dual SIM devices.
Activating Voyafly eSIM will not delete any existing data on your device. It is a separate process that only adds a digital SIM card for cellular connectivity.
If you encounter any issues during installation or activation of Voyafly eSIM, first ensure that your device is compatible and meets the requirements. If the issue persists, contact our customer support team for further assistance.
Yes, Voyafly eSIM supports voice calls and data usage. Stay connected with high-quality voice calls and enjoy fast data speeds wherever you go.
Switching between eSIM service providers with Voyafly is seamless. Deactivate your current eSIM profile and activate a new one from a different service provider, all through your device's settings menu.
Yes, Voyafly eSIM supports 5G connectivity where available. Enjoy fast and reliable 5G speeds with our eSIM plans on compatible devices.
Yes, you can use Voyafly eSIM for mobile hotspot tethering, allowing you to share your eSIM's data connection with other devices.
If you need to extend the validity of your Voyafly eSIM, you can purchase additional eSIM plans through our website: www.voyafly.com
While Voyafly eSIM is designed to provide global connectivity, you can also use it for domestic use within your home country. Select a plan that best suits your domestic data needs.
No, there is no long-term contract or commitment with Voyafly eSIM. You have the flexibility to choose the duration and type of eSIM plan that suits your requirements without any long-term obligations.
Yes, Voyafly eSIM can be used for multiple trips. Simply reactivate your eSIM profile when needed and enjoy seamless connectivity on each trip without the hassle of physical SIM cards.