Terms & Conditions

Last updated: 1 January 2024

Please read these Terms and Conditions carefully before using Voyafly eSIM (referred to as "Voyafly," "we," "us," or "our") services. By accessing or using our eSIM services, you agree to be bound by these Terms and Conditions.

  1. Acceptance of Terms

1.1. By using Voyafly eSIM, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

1.2. If you do not agree with any part of these Terms and Conditions, please refrain from using our services.

  1. Service Description

2.1. Voyafly provides eSIM services that allow users to connect to mobile networks without the need for physical SIM cards.

2.2. Our eSIM services are subject to availability, compatibility with supported devices, and the coverage provided by our partner mobile network operators.

  1. Account Registration

3.1. To use our eSIM services, you may need to register an account on our website and provide accurate and complete information.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

  1. Activation and Usage

4.1. Activation of Voyafly eSIM requires following the provided instructions and may involve scanning a QR code or entering a code manually, depending on the device and operating system.

4.2. You are responsible for ensuring that your device is compatible with eSIM technology and meets the system requirements specified by Voyafly.

4.3. You agree to use Voyafly eSIM services for lawful purposes only. You shall not use the services for any illegal, abusive, or unauthorized activities.

  1. Fees and Payments

5.1. The fees for Voyafly eSIM services are specified on our website and may vary depending on the chosen plan, duration, and coverage.

5.2. You agree to pay the applicable fees, including any taxes or additional charges, in a timely manner using the accepted payment methods.

5.3. Failure to make timely payments may result in the suspension or termination of your eSIM services.

  1. Limitations of Liability

6.1. Voyafly strives to provide reliable and uninterrupted eSIM services. However, we do not guarantee that our services will be free from errors, interruptions, or delays.

6.2. In no event shall Voyafly be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of the use or inability to use our eSIM services.

  1. Intellectual Property

7.1. The content and materials provided on the Voyafly website and eSIM services are protected by copyright, trademark, and other intellectual property laws.

7.2. You may not reproduce, distribute, modify, or create derivative works of any content or materials without prior written consent from Voyafly.

  1. Governing Law and Jurisdiction

8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.

8.2. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

      9. Fair Usage Policy 

9.1 ‘Unlimited’ service is not always without limits. The limits are set with a Fair Usage Policy, which is a set of rules that impose a threshold on the amount of units (minutes, seconds, kilobytes etc.) used by users of a service. This is normally imposed on those services that are termed ‘unlimited’ which would initially mean that the user can use as many/much of the offered service as they want.

9.2 Since abuse can happen, either intentional or non-intentional, the limit is imposed. As a limit of this abuse from one or a segment of the users, other users will be penalised. Also, the company offering the service loses as well. So, a fair usage policy stands as a means to avoid abuse and in the process protects the other consumers as well as the provider.

9.3 Users are advised to take note of the data limit capped by the Internet Service Provider (ISP) Fair Usage Policy (FUP) in each country. The Internet Service Providers (ISP) implements a data limit to the user when a channel becomes overload and this limit varies in different countries, depending on their policy regulations.

9.4 The user may experience either slow data speed, temporarily idle for a period of time, if the data usage exceeded the assigned limit. The excess data will not incur additional cost on users.

      10. Amendments to Terms and Conditions

10.1. Voyafly reserves the right to modify or update these Terms and Conditions at any time without prior notice.

10.2. It is your responsibility to review these Terms and Conditions periodically for any changes. Continued use of our eSIM services after any modifications constitutes your acceptance of the revised Terms and Conditions.

       11. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or our eSIM services, please contact us at [email address].

By using Voyafly eSIM services, you signify your acceptance of these Terms and Conditions. If you do not agree with the terms outlined in this agreement, please refrain from using our eSIM services.